FAQ's
What is the size of the hotel Queen pillow and the hotel King Pillow?
Our hotel Queen size pillow is 80cmsx50cms and our King size hotel pillows are 90cmsx50cms. Normal retail pillows are approximately 40cms x 70cms. Our Hotel Luxury Collection ‘Five-star hotel' pillows are filled to a much higher fill count than generally available.
Should I buy the 100% feather filled pillows or the white goose down pillows?
This really comes down to personal taste. Some people prefer a firmer pillow and opt for the 100% duck feather filled, whilst those who enjoy the soft luxury of the sumptuous goose down. Many clients order both the feather pillow and the down pillow because couples are often divided in their requirements. We recommend the 100% duck feather pillow for a medium-larger framed person who sleeps on their side and the luxuriously soft goose down pillow for either back/tummy sleepers or people with a small to medium frame.
What is the difference between the Hotel Luxury Collection Mattress topper and retail pillow top mattresses?
Unlike a retail pillow-top mattress, our ‘Five-star hotel' Mattress Toppers are filled with feather and down and are fitted with corners straps, allowing the topper to be removed and aired. This also allows the entire mattress to be turned regularly. Measuring 6cms in depth, our hotel Mattress Toppers are also designed with ‘baffling', ensuring the feather and down contents do not bunch and are filled to a much higher ‘fill count' than regular toppers... it's like sleeping on a cloud.
What things do I look out for when buying Mattress Toppers? The best mattress toppers are ‘cassette constructed' and encased in a high thread count, 100% cotton casing providing year round luxury and durability.
What is cassette construction? Top quality Featherand Down Mattress Toppers are ‘cassette' constructed.This ‘baffling' or ‘cassette' process refers to sewing construction of the topper in a grid pattern, which stops the feather and down from shifting and prevents empty patches and clustering.
What is hypo allergenic? Our Hotel Mattress Toppers, have gone through a series of treatments to remove all the impurities, and therefore will be identified as hypoallergenic or allergy free. Most people are not allergic to feathers, but rather to the impurities within the feather. Be aware that not all feather mattress toppers are hypoallergenic. Also, be wary of cheaper ‘feather toppers' as sometimes they contain second hand or broken ‘chopped' feathers which results in a limited life-span. Our ‘Hotel Mattress Toppers' have been made to the highest quality ‘5 and 6 Star Hotel' standard
Why 100% cotton casing? The pure cotton casing will allow the topper to breathe, ensuring the insulation and fluffiness of the topper.
What is thread count?
Thread count refers to the number of threads, both vertical and horizontal, in a one square centimetre of fabric. Thread count is affected by a number of factors, including ply and thickness of the threads used. The ply of the fabric refers to how many threads are wrapped together into a single thread. Single-ply fabrics use threads on their own, while two-ply fabrics twist two pieces together into a stronger thread, as well as doubling the thread count of the fabric.
Using finer threads also allows for more thread to fit in a square centimetre. Finer thread often results in smoother, softer fabrics, part of the reason high thread count fabrics are considered more desirable than fabrics with a low thread count. Finer thread also results in a more fragile fabric, however, which may not always be ideal. Two-ply fabrics help solve this problem somewhat by strengthening the threads and creating a more durable, though heavier, fabric.
For those who like their bed linen ‘crisp', we recommend a slightly lower thread-count, eg; 200 or 250 and for those who enjoy a softer silkier feeling, we recommend either the 400 or 600 thread count.
How do I know which depth to buy for my fitted sheets?
Our sheets are either 33cms or 40cms deep. Measure the depth of your mattress and then allow for the depth of our Hotel Mattress Topper, which is 6cms deep. For mattresses that are deeper, we suggest our ‘custom made' Hotel linen range.
When will I receive my delivery?
As a general rule, please allow about 5 to 14 working days from the date of order, however, please allow 14 days for delivery over the Christmas and holiday period. Also, please note that we cannot deliver products to a Post Office Box address. Deliveries can only be made to a home address or a business address. Please note: Clients wishing to receive their goods for Christmas 2008, the following order dates will apply. Orders for NSW Christmas delivery should be made no later than Monday 15th December 2008 and all interstate orders must be received by Monday 8th December 2008.
How do I pay? Hotel Luxury Collection is secure through Commonwealth Bank Australia payment gateway and we accept Visa card, Mastercard and American Express Card (payment by Amex card will attract a 3% surcharge).
Where can I see Hotel Luxury Collection?
Products from Hotel Luxury Collection can be seen at ‘Repertoire' Homewares at Shop 8, Sofitel Wentworth Hotel, 61-101 Philip St, Sydney NSW
